The British Airways Johannesburg Office provides up-to-date customer services for digital booking management, flight-status enquiries, baggage services, check-in information and itinerary enquiries. Customers can check the details of eligible flights, manage applicable bookings online, enquire about travel information and request available extras and boarding information via digital services. Assistance may be provided for rebooking following eligible schedule disruptions, and information may be provided about cancellations, refunds and fare rules. Customers can enquire about baggage allowances, excess baggage, delayed luggage and special baggage requirements. Assistance may be provided for customers requiring wheelchair, family-travel or other special requirements, or for information about baggage allowances and excess baggage, baggage handling and special baggage, and for information about baggage services, baggage handling and fare rules. Customers may be able to manage seat requests and enquire about onboard service.